FAQs

General Questions

How Will I receive my Validation Certificate and Policy Cover?

When a purchase is made on this site you will automatically be able to print a formal cover letter, validation certificate and Travel Cover Document. This document is your insurance certificate and it is also automatically sent to your email address. We strongly recommend you bring your travel cover document and validation certificate when you travel.

In order to keep your premiums low, we do not as a matter of course send out documents in the post. However if you wish for copies to be printed out and sent to your home address please call us and let us know (there is a €3.50 charge for policies sent out in the mail). If you have selected Yes to receive your policy details via SMS, then you will also receive a text message with your Certificate Number, Emergency Telephone Number Abroad and Health Check Telephone Number (text cost 0.99c)